FAQs

Q: Can I ask questions directly to a Graduate Gemologist? 

A: Yes, You may email our on staff gemologist and ask any gemological questions free of charge at: gemologist@gemstonecollectorsus.com

 

Q: What does my certificate of authenticity come with? 

A: Your certificate of authenticity breaks down the scientific specifications for you in an easy to understand way over your piece. This will show you information in terms of gemstones carat weight, size, locality, known treatments (If any), Metals used  & Estimated Retail Replacement Costs.

Q: Can you size my ring for me? 

A: In most cases yes we can for an additional fee. All of our jewelry is set to standard US ring sizes. You also may reach out to a local bench jeweler who may do this for a minimal cost. 

Q: Can my item be returned?

A: You may return items within 30 days of the original purchase date given that all items are returned in the original condition that we sent it to you in. 

 

Q: How does your guarantee work? 

A: We are committed to ensure that you are 100% satisfied with your purchase. If you aren't completely blown away by your jewelry or gemstone you may return it for a refund given that its in its original shipped condition. 

Q: How long does it take for my item to arrive when shipped in the United States? 

A: Typically it takes 1-3 days to process your order. Once processed we will then ship it securely via USPS. This typically takes 1-7 days for them to ship it to you. We do provide you a tracking number to see where your package is while in transit. 

Q: How long does it take for my item to arrive when shipped Internationally? 

A: Typically it takes 1-3 days to process your order. Once processed we will then ship it securely via USPS. Once out of the United States it will then be sent through customs and then sent out to you. We would estimate that you will have your item within 1-2 Weeks. 

Q: I looked and still cant find what i'm looking for?

A: We are always constantly expanding our inventory daily. If you have an idea of the gemstone & style your looking for please email our sales team at: sales@gemstonecollectors.com for an in depth personalized shopping experience. 

Q: Do you do custom orders? 

A: No. We only sell what is listed on the website. We aren't able to make any changes or alterations to any gemstone or piece. If you choose to modify any purchased item you can, however, they are not eligible for a return. 

Q: I don't live in the U.S. so what is my U.S. ring size?  

A: You may follow this link to a chart that has most standard international sizes: 

https://gemstonecollectorsus.com/pages/ring-size-converting-chart